Shipping & Collection Policy

At Dear Village, every order is packed with care and sent from our little bookshop in Esperance, Western Australia.

Here's everything you need to know about getting your order.

Order Processing

We aim to process and dispatch orders within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order is on its way, we'll email you a dispatch confirmation with tracking details.

Shipping Within Australia

We ship Australia-wide.

Free standard shipping is available on orders of $99.95 or more.

For orders below $99.95, shipping costs are calculated at checkout based on your location and selected delivery method.

Standard and express shipping options are available where supported by our delivery providers.

Delivery times vary depending on your location and shipping service. As we're based in regional Western Australia, some deliveries may take a little longer, particularly during peak periods.

Please note that delivery estimates are in addition to our order processing time.

Local Pickup

Prefer to collect your order? We'd love to see you.

Simply select Local Pickup at checkout, and we'll let you know when your order is ready.

Collection address

Dear Village
Shop 1–3, 88 Dempster Street
Esperance WA 6450

Collection hours

Monday–Friday: 9am–5pm
Saturday: 9am–1pm

Please wait for your collection confirmation before visiting.

International Shipping

We currently ship within Australia only and do not offer international delivery.

Tracking Your Order

All posted orders include tracking.

Once your parcel has been dispatched, you'll receive an email containing your tracking information so you can follow its journey.

If you're having trouble locating your parcel, please get in touch and we'll be happy to help.

Lost, Delayed or Damaged Parcels

We take great care when packing your order, but sometimes things don't go quite to plan.

If your parcel is delayed, missing or arrives damaged, please contact us as soon as possible.

We'll work with you and our delivery providers to investigate the issue and find an appropriate resolution.

Nothing in this policy limits your rights under Australian Consumer Law.

Questions About Your Order?

We're always happy to help.

Phone: 0474 493 430
Email: toberead@dearvillage.com.au

Thank you for supporting our little independent bookshop. Every order means so much to us.